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Contents in this page are applied to domestic delivery only. Click here for worldwide shipping service.

Carriage

Now under free shipping campaign except Okinawa Prefecture!
Customer bears carriage in case the price of one percel is less than 10,800yen.

Hokkaido Tohoku Kanto
KouShinetsu
Hokuriku/Chubu
Kansai Chugoku Shikoku Kyusyu Okinawa
800yen 800yen 800yen 800yen 800yen 800yen 800yen 1,800yen

Delivery

Customer pays the cost to KURONEKO YAMATO deliver person when the goods arrived.
Both cash and credit card are available.

Please allow about 2 to 7 days for your order to arrive.
Please understand that the delivery is possible to be late before holiday or consective holidays.
You can appoint delivery date and time. Please choose them from the column "Delivery Date" and "Delivery Time" in the order sheet.

Measure of Shipment

Payment Day to Forward
C.O.D The day customer ordered or the next day
Bank Transfer After confirming payment
(The day customer payed or the next day)
Credit Card After confirming payment
(The day customer payed or the next day)
with Memorial Plate etc. About 7 to 10 days to forward the goods

Measure of Delivery

Hokkaido North Hokkaido after 14:00 of the two days later We do not compensate for the unexpected delay of delivery caused by bad weather, extraordinary natural phenomenon or traffic jam.
South Hokkaido after 14:00 of the next day
Tohoku Aomori, Iwate, Akita, Yamagata,
Miyagi, Fukushima
after morning of the next day
Kanto Ibaraki, Tochigi, Gunma, Saitama
Chiba, Tokyo, Kanagawa
Koshin-etsu Yamanashi, Nagano, Niigata after 14:00 of the next day
Hokuriku Toyama, Ishikawa, Fukui
Chubu Gifu, Shizuoka, Aichi, Mie
Kansai Shiga, Kyoto, Osaka
Hyogo, Nara, Wakayama
Chugoku Tottori, Shimane, Okayama
Hiroshima, Yamaguchi
after 14:00 of the two days later
Shikoku Tokushima, Kagawa, Ehime, Kochi
Kyusyu Fukuoka, Saga, Nagasaki
Kumamoto, Oita
Miyazaki, Kagoshima
Okinawa Okinawa, Nansei islands 2 to 4 days

We inform you of the day to deliver by e-mail or fax as soon as it would be clear.

This is a measure counted from the day we forward the goods. Not from the day customer ordered.

Returning & Exchange

We can not accept returning or exchange of the following.
-goods already shipped
-custom-made article
There are exceptions in case we were responsible about defects of the goods.