 Carriage
Now under free shipping campaign except some of regions and remote islands!
Customer bears carriage in case the total price of purchase is less than 10,000yen.
Customer bears carriage in case we have to deliver more than two items to some different consignees and the price per one is less than 10,000yen, even if the total price of purchase is 10,000yen or more.
| Hokkaido |
Tohoku |
Kanto/KouShinetsu
Hokuriku/Chubu |
Kansai |
Chugoku |
Shikoku |
Kyusyu |
Okinawa |
| 1,160yen |
840yen |
740yen |
840yen |
950yen |
1050yen |
1,160yen |
1,575yen |
Customer bears carriage and all other charges in case of returning or exchange for one's private circumstances. The carriage in this case might be different from the chart above.
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 Delivery
Customer pays the cost to KURONEKO YAMATO deliver person when the goods arrived.
Both cash and credit card are available.
Please allow about 2 to 7 days for your order to arrive.
Please understand that the delivery is possible to be late before holiday or consective holidays.
You can appoint delivery date and time. Please choose them from the column "Delivery Date" and "Delivery Time" in the order sheet.
Measure of Shipment
| Payment
| Day to Forward
|
| C.O.D |
The day customer ordered or the next day |
| Bank Transfer |
After confirming payment
(The day customer payed or the next day) |
| Credit Card |
After confirming payment
(The day customer payed or the next day) |
| with Memorial Plate etc. |
About 7 to 10 days to forward the goods |
Measure of Delivery
| Hokkaido |
North Hokkaido |
after 14:00 of the two days later |
We do not compensate for the unexpected delay of delivery caused by bad weather, extraordinary natural phenomenon or traffic jam. |
| South Hokkaido
| after 14:00 of the next day |
| Tohoku |
Aomori, Iwate, Akita, Yamagata,
Miyagi, Fukushima |
after morning of the next day |
| Kanto |
Ibaraki, Tochigi, Gunma, Saitama
Chiba, Tokyo, Kanagawa |
| Koshin-etsu |
Yamanashi, Nagano, Niigata |
after 14:00 of the next day |
| Hokuriku |
Toyama, Ishikawa, Fukui |
| Chubu |
Gifu, Shizuoka, Aichi, Mie |
| Kansai |
Shiga, Kyoto, Osaka
Hyogo, Nara, Wakayama |
| Chugoku |
Tottori, Shimane, Okayama
Hiroshima, Yamaguchi |
after 14:00 of the two days later |
| Shikoku |
Tokushima, Kagawa, Ehime, Kochi |
| Kyusyu |
Fukuoka, Saga, Nagasaki
Kumamoto, Oita
Miyazaki, Kagoshima |
| Okinawa |
Okinawa, Nansei islands |
2 to 4 days |
We inform you of the day to deliver by e-mail or fax as soon as it would be clear.
This is a measure counted from the day we forward the goods. Not from the day customer ordered.
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 Returning & Exchange
Returning or exchange for customer's own circumstances is possible within 7 days after arrival of the goods.
Do not fail to contact us by the phone or e-mail in advance before you send the goods back.
Customer bears C.O.D commission, credit card fee and go-and-return carriage caused by the cancel or exchange after we delivered.
We can not accept returning or exchange of the following.
-goods already opened
-goods already used
-custom-made article
There are exceptions in case we were responsible about defects of the goods.]
 Caution
Please understand that we never accept returning nor exchange for customer's own circumstances on worldwide shipping.
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